Jeff Fry linked to a great webcast in Controlled Experiments To Test For Bugs In Our Mental Models.
I firmly believe that applied statistics-based experiments are under-appreciated by businesses (and, for that matter, business schools). Few people who understand them are as articulate and concise as Kohavi. Admittedly, I could be accused of being biased as: (a) I am the son of a prominent applied statistician and (b) I am the founder of a software testing tools company that uses applied statistics-based methods and algorithms to make our tool work.
Summary of the webcast, on Practical Guide to Controlled Experiments on the Web: Listen to Your Customers not to the HiPPO – a presentation by Ron Kohavi with Microsoft Research.
1:00 Amazon: in 2000, Greg Linden wanted to add recommendations in shopping cards during the check out process. The “HiPPO” (meaning the Highest Paid Person’s Opinion) was against it on the grounds that it would be a bad idea; recommendations would confuse and/or distract people. Amazon, a company with a good culture of experimentation, decided to run a small experiment anyway, “just to get the data” – It was wildly successful and is in widespread use today at Amazon and other firms.
3:00 Dr. Footcare example: Including a coupon code above the total price to be paid had a dramatic impact on abandonment rates.
4:00 “Was this answer useful?” Dramatic differences occur when Y/N is replaced with 5 Stars and whether an empty text box is initially shown with either (or whether it is triggered only after a user clicks to give their initial response)
6:00 Sewing machines: experimenting with a sales promotion strategy led to extremely counter-intuitive pricing choice
7:00 “We are really, really bad at understanding what is going to work with customers…”
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